okaplay Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how okaplay ("okaplay," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("Player," "User," or "you") who access or use the okaplay website, mobile platform, and all associated services (collectively, the "Platform").

okaplay is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations, as well as applicable PAGCOR data governance requirements.

By registering for an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

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2. Data We Collect

okaplay collects the following categories of personal data from Players:

Identity & Contact Information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license)

Financial Information:

• Payment method details (GCash account number, PayMaya account, BPI, BDO, or Metrobank account details as applicable)
• Transaction history, including deposits, withdrawals, and wager records
• Account balance information

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history and betting activity logs
• Login timestamps and access records

Communications Data:

• Records of your communications with our customer support team
• Feedback, survey responses, and promotional opt-in preferences

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3. How We Collect Data

okaplay collects your personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from government databases or third-party KYC (Know Your Customer) service providers used to verify your identity and age in compliance with PAGCOR requirements.
• Payment Processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners.

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4. How We Use Your Data

okaplay processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your okaplay account, including authentication and security.
• Identity & Age Verification: To verify that you are at least 21 years of age and to comply with PAGCOR KYC requirements.
• Transaction Processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (₱).
• Platform Operation: To deliver games, sports betting markets, and all other Platform features to you.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering (AML) obligations, and court orders.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Marketing & Promotions: To send you promotional offers, bonuses, and updates about okaplay — only where you have provided consent to receive such communications.
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the Platform.

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5. Sharing Your Data

okaplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only as instructed by okaplay and in accordance with applicable data protection laws.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Law Enforcement: Where required by a valid court order, subpoena, or other legal process issued by a competent Philippine authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of okaplay's assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

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6. Cookies & Tracking Technologies

okaplay uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options.
• Analytics Cookies: Help us understand how Players use the Platform so we can improve performance and features.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

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7. Data Retention

okaplay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preferences and consent records are retained until you withdraw your consent or for three (3) years from your last interaction with okaplay, whichever is earlier.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

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8. Data Security

okaplay implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Access controls limiting data access to authorized personnel only, on a need-to-know basis
• Regular security audits and vulnerability assessments of our Platform infrastructure
• Multi-factor authentication options for Player accounts

While okaplay takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your rights and freedoms, okaplay will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

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9. Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by okaplay:

• Right to Be Informed: The right to know what personal data okaplay collects and how it is used.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 12 of this Policy. We will respond to your request within thirty (30) days.

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10. Minors & Age Policy

The okaplay Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine law and PAGCOR regulations. okaplay does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and return any deposits at our discretion. If you believe a minor has registered on our Platform, please contact us immediately at the details provided in Section 12.

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11. Changes to This Policy

okaplay reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the effective date at the top of this page and, where reasonably practicable, notify registered Players via email or an in-platform notification.

Your continued use of the okaplay Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

Email: [email protected]

Our support team is available 24/7 to assist Players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines. You may also use the live chat feature inside your okaplay account dashboard for immediate assistance.

For complaints regarding data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines through their official government channels.